Are the rooms bilingual?

Absolutely! Each room is fully bilingual.

How much does it cost?

Each player pays $22 plus tax.

Can we come with less than eight players?

Yes, absolutely! You’re more than welcome to come with any number of players. But please note that you may be joined with another group if the room isn’t full. If you have four or more playters, feel free to contact us to make your room private.

Should I book for just myself, or for my group?

It’s similar to making a reservation at a restaurant: We ask for one person’s name to hold the reservation under. Just let us know how many people you’ll be bringing when you book.

Do I need to pay upfront when I book?

Nope. Each member of your team will pay on arrival before entering the room.

What time should we arrive?

Please arrive 15 minutes before your start time for orientation and processing. Late arrivals may have their time in the room shortened, or their booking cancelled, so other groups aren’t impacted.

How long does it take to escape?

The entire experience will take about one hour and the escape has a 45 minute limit.

What if we arrive late?

For late arrivals, we may need to shorten your play time as the rooms run continuously and our staff needs time to prepare each group’s escape.

What is the minimum age to play?

We ask that all participants be at least 18 years of age. Players under 18 can still play, but they must have a parent or guardian with them to sign and give permission to play or accompany the group within the room.

Where can I find the waiver for players under 18 years of age?

If you have any players under 18 years
old and their parent/guardian won’t be attending, please make sure they bring a pre-signed copy of this Under 18 Waiver Form, signed by a parent or guardian.

Can I cancel my reservation?

Yes, you may cancel using the link in the email we’ll send you. We ask that you let us know at least 48 hours in advance so that another group can get a chance to enjoy the great time you are passing up. Confirm your numbers before booking please, missing members of a reservation will be charged for on arrival.

How many people are needed to play?

The smallest group able to book is 2 people. If you are a group smaller than 7, you may be paired with others during your experience.

Can we change the number of people in our reservation?

Of course, please send us an email or give us a call for any changes to your group size. As long as you have not been matched up with another group, you can add people. You must give us 48 hours notice for a cancellation, a reduction in numbers, or if you would like to reschedule (rescheduling is based on current availability)

If we do not have seven people, will we be paired up with another group?

If your group does not fill the room for your time slot, you may be teamed up with another group. If you have at least four players, you can contact us to request to reserve the entire room. The more people you have, the greater your chance for success!

Can we make the room private for just our team?

If you have at least four (4) players and would like to reserve the room, please feel free to contact us to make the room private.

Can we hold our group event at Jigsaw?

Certainly, please contact puzzlemaster@jigsawescape.com for any inquiries. These groups are still subject to room availability, so don’t forget to check our booking schedule for your dates.

I have a special request, who can I contact?

If you have an special requests, or questions that have not been answered here, please feel free to contact us at puzzlemaster@jigsawescape.com and we will be happy to help you.