Frequently Asked Questions

Each player pays $32 plus tax for our 60 minute escape rooms.

A one-player deposit is required to book your escape room.

If canceled or rescheduled with less than 24 hours notice, the minimum number of players required to play (ranging from 2-6 players) will be charged to the credit card on file.

Your one player deposit will contribute to the minimum player requirement.

Absolutely! Each room is fully bilingual.

You should book for the total number of people in your group, so that each of your teammates slots are secured.

Please arrive 15 minutes before your start time for orientation and processing. Late arrivals may have their time in the room shortened, or their booking cancelled, so other groups aren’t impacted.

The entire experience will take about one hour and fifteen minutes, and your team will have 60 minutes to make your escape.

For late arrivals, we may need to shorten your play time as the rooms run continuously and our staff needs time to prepare each group’s escape.

We ask that all participants be at least 18 years of age. Players under 18 can still play, but they must have a parent or guardian with them to sign and give permission to play or accompany the group within the room.

If you have any players under 18 years old and their parent/guardian won’t be attending, please make sure they bring a pre-signed copy of this Under 18 Waiver Form, signed by a parent or guardian.

The smallest group able to book is 2 people for most rooms, however some rooms have a higher minimum number of players required.

You can still play rooms with less than the minimum number of people, however you would have to purchase the minimum number of tickets and the room will be more difficult.

Yes, absolutely! The smallest group able to book is two people for most rooms. You’re more than welcome to come with any number of players above the minimum.

All bookings are automatically made private for you and your team. The only people in your escape room will be those you came with.

No, we take care of that for you. All bookings are automatically private; so once you book, your team won't be joined by anyone else.

Certainly, please contact us with any inquiries and we'll be happy to help. These groups are still subject to room availability, so don’t forget to check our booking schedule for your dates.

Of course. Please use the button labelled "View / Change Booking" in your confirmation email. You can also send us a message, or give us a call for any changes to your group size. You must give us 24 hours notice for a reduction in numbers, or if you would like to reschedule (rescheduling is based on current availability).

Yes, you may cancel and receive a refund up to 24 hours before your booking, or with seven (7) days notice for large bookings. You can cancel your booking using the button labelled “View / Change Booking” in your confirmation email. You can also send us a message to cancel your booking.

Same day bookings are final. If you cancel or reschedule a same day booking, you'll only receive a full refund if another team books your time slot. Otherwise, you'll be charged for the minimum number of players required for the room, and we'll refund the remainder of your payment.

(A "same day booking" is an escape room reservation that is made on the same date as the escape. For example, if you create a booking today and the escape room you choose is also scheduled for today, that would be a same day booking.)

If you don’t show up for your booking, without letting us know at least 24 hours in advance (per the cancellation instructions on this page), then your time slot can no longer be booked by another team, and as a result your card will be charged a fee in the amount of the minimum number of players required to book the room (two players for most rooms, or four players for other rooms), minus the amount of your deposit.

It would be best to let us know ahead of time, though, using the instructions on this page (found under “Can we cancel our reservation?”).

If this happens, your group will be charged for any damage to the room, props, or equipment, for any items taken out of the facility, as well as for any malicious acts that cause us to have to close a room for a fix. Such acts affect the players that come after your group. Please be gentle in our facility.

Yes, we do use fog machines in certain rooms. Please feel free to contact us if you'd like to know which rooms use a fog machine. Otherwise, we'd like to keep it as a surprise. ;-)

There is nearby city street parking and paid parking garages/spaces located on Clarence Street, and also on Parent Avenue. There is also paid street parking on most streets in The ByWard Market; all of which are a short walk to Jigsaw.

The street parking is pay parking during the day, but becomes free after a specific hour (please check the parking signs to confirm whether you need to pay).

There is some free parking around the residential area on/off Parent Avenue. It's about a 5-minute walk to Jigsaw from there. If you park around there, then it's possible to find free parking for an hour or two. (Please read the parking signs to confirm whether you need to pay, and how long you can park there.)

If you have an special requests, or questions that have not been answered here, please feel free to contact us and we will be happy to help you.