About and FAQ

How our escape games work

You're placed in a scenario

You will be given your goal before entering: Escape, solve the mystery, find the stash, etc. Which will you choose?

The door shuts behind you

Your team has only one way out: Solve the challenges, and complete your goals before time runs out.

The Clock Is Ticking…

Tick tock goes the clock. Time to complete your mission. Many teams have tried, few succeeded. How will your group fair?

Frequently Asked Questions

If your question isn’t answered here, feel free to contact us.

Escape Rooms are an experience everyone should try: a life-sized adventure game!

You and your friends are placed in a room for 45 to 60 minutes during a high-stakes scenario. You must solve a series of fun, yet challenging puzzles to complete your mission before time runs out! Failure means imprisonment, impending danger, or an altogether very bad ending.

Hints and clues are provided to help you and your team solve the puzzles and make your escape. You will have to use your wits, creativity, and team-work to regain your freedom.

Conveniently located right in the ByWard Market at 12 ByWard Market Square, Jigsaw Escape Rooms is an exciting addition to almost any outing.

See if you can figure out how to escape in time! Book now.

Each player pays $24 plus tax for our 45 minute rooms, or $28 for our 60 minute rooms.
Absolutely! Each room is fully bilingual.
Yes, absolutely! You’re more than welcome to come with any number of players. But please note that you may be joined with another group if the room isn’t full. If you have four or more players, feel free to contact us to make your room private.
It’s similar to making a reservation at a restaurant: We ask for one person’s name to hold the reservation under. Just let us know how many people you’ll be bringing when you book.
It depends on which room you choose. The ByWard Market Butcher, for example, requires payment at the time of booking. For our other rooms, each member of your team will pay on arrival before entering the room.
Please arrive 15 minutes before your start time for orientation and processing. Late arrivals may have their time in the room shortened, or their booking cancelled, so other groups aren’t impacted.
The entire experience will take about one hour to one hour and fifteen minutes, and your team will have a time limit of either 45 or 60 minutes to make your escape, depending on the scenario.
For late arrivals, we may need to shorten your play time as the rooms run continuously and our staff needs time to prepare each group’s escape.
We ask that all participants be at least 18 years of age. Players under 18 can still play, but they must have a parent or guardian with them to sign and give permission to play or accompany the group within the room.
If you have any players under 18 years old and their parent/guardian won’t be attending, please make sure they bring a pre-signed copy of this Under 18 Waiver Form, signed by a parent or guardian.

Yes, you may cancel and receive a refund up to 48 hours before your booking, or with seven (7) days notice for large bookings. You may also move your booking to another day or time with that same amount of notice. You can make these changes using the “View / Change Booking” button near the bottom of your confirmation email.

Please confirm your numbers before booking, missing members of a reservation will be charged for on arrival.

The smallest group able to book is 2 people. If you are a group smaller than 7, you may be paired with others during your experience.
If your group does not fill the room for your time slot, you may be teamed up with another group. If you have at least four players, you can contact us to request to reserve the entire room. The more people you have, the greater your chance for success!
Of course. Please feel free to either use the "View / Change Booking" button near the bottom of your confirmation email. You can also send us a message, or give us a call for any changes to your group size. As long as you have not been matched up with another group, you can add people. You must give us 48 hours notice for a cancellation, a reduction in numbers, or if you would like to reschedule (rescheduling is based on current availability).
If you have at least four (4) players and would like to reserve the room, please feel free to contact us to make the room private.
Certainly, please contact us with any inquiries. These groups are still subject to room availability, so don’t forget to check our booking schedule for your dates.

If you don’t show up for your booking, without letting us know at least 48 hours in advance (per the cancellation instructions on this page), then your time slot can no longer be booked by another team, and as a result your card will be charged a fee in the amount of the minimum number of players required to book the room (two players for most rooms, or four players for other rooms), minus the amount of your deposit.

It would be best to let us know ahead of time, though, using the instructions on this page (found under “Can we cancel our reservation?”).

Yes, we do use fog machines in certain rooms. Please feel free to contact us if you'd like to know which rooms use a fog machine. Otherwise, we'd like to keep it as a surprise. ;-)
If you have an special requests, or questions that have not been answered here, please feel free to contact us and we will be happy to help you.