Frequently Asked Questions
If your question isn’t answered here, feel free to contact us.
Escape Rooms are an experience everyone should try: a life-sized adventure game!
You and your friends are placed in a room for 45 to 60 minutes during a high-stakes scenario. You must solve a series of fun, yet challenging puzzles to complete your mission before time runs out! Failure means imprisonment, impending danger, or an altogether very bad ending.
Hints and clues are provided to help you and your team solve the puzzles and make your escape. You will have to use your wits, creativity, and team-work to regain your freedom.
Conveniently located right in the ByWard Market at 12 ByWard Market Square, Jigsaw Escape Rooms is an exciting addition to almost any outing.
See if you can figure out how to escape in time! Book now.
Yes, you may cancel and receive a refund up to 48 hours before your booking, or with seven (7) days notice for large bookings. You may also move your booking to another day or time with that same amount of notice. You can make these changes using the “View / Change Booking” button near the bottom of your confirmation email.
Please confirm your numbers before booking, missing members of a reservation will be charged for on arrival.
If you don’t show up for your booking, without letting us know in advance (per the cancellation instructions on this page), then your time slot can no longer be booked by another team, and as a result you will be charged a fee in the amount of the minimum number of players required to book the room (two players for most rooms, or four players for other rooms).
It would be best to let us know ahead of time, though, using the instructions on this page (found under “Can we cancel our reservation?”).